We are happy to accept the return of any item* purchased from us, providing the following terms are met.
Item is returned and received back to us within two weeks of purchase date.
Item is in its original packing, and both item and packing are in original condition.
When an item is returned, we will create a credit note for the value you paid for the item; this credit note is then valid for 12 months. We do not issue refunds unless an item is proved faulty and cannot be replaced.
If you simply want to exchange one item for another, please enclose a note outlining your requirements. Freight costs for sending the purchased item back to us and the new item to you will need to be met.
* Note: We are unable to accept the return of saddles or “special orders” from overseas, unless prior arrangement is made before the item is purchased. We are also unable to accept the return of any item purchased from our clearance section or in used condition.
Faulty Products - Please return faulty products to us as soon as possible. We will pass them on to our suppliers for evaluation, and arrange a replacement. Unfortunately we are unable to issue a replacement until we receive the faulty item back. Under the Consumer Gaurantees Act, it is your responsibility to cover costs of returning faulty items.
Returning Items: Please include a copy of the original invoice, along with a note outlining your instructions and contact daytime phone number, and send to our street address:
Matamata Saddlery & Ranfurly Covers Ltd.
56b Firth Street
Please note, we are unable to make additional charges for freight etc. to your credit card if you have paid electronically. You will need to call us with credit card details or enclose cash, cheque or courier bag with your return.